CLEAR ANSWERS FOR YOUR NEXT STEP
Frequently asked questions.
Find out how programme discovery, webinars, applications, enrolment, and learning work at the academy.
Who can join Smart Switch Academy?
Our catalogue supports different learning journeys, including children and young people developing digital skills, and adults building customer support, customer success, virtual assistance, remote operations, technology, and AI capabilities. Each programme page explains its intended audience and prerequisites.
Can I see the curriculum before applying?
Yes. Public programme pages show the available overview, learning outcomes, module summaries, practical project direction, and programme questions. Private lessons, teacher notes, unreleased answers, and enrolled-student resources remain inside the learning portal.
Do I have to buy a course immediately?
No. The academy uses an informed application journey. You can explore a programme, attend an available free webinar, review the curriculum, and then submit an application when you are ready.
How does the application process work?
Create or use your academy account, select a programme, complete the application, provide the required information and documents, review your answers, and submit. The academy then reviews the application and communicates the next decision or request for information.
Does webinar registration mean I am enrolled?
No. Webinar registration is tracked separately. Attending a webinar does not create student access or enrolment. Learning access is provided only after the academy completes the applicable admissions and enrolment steps.
How are live classes delivered?
Published cohorts may include live online classes and scheduled learning sessions. Eligible learners see their class schedule and access links inside the secure student portal. Recording availability depends on the published session settings.
Can parents or guardians follow a learner’s progress?
Where the academy has verified the relationship and enabled guardian access, a guardian can use the guardian portal to view permitted learner information such as progress, attendance, announcements, consent, and support conversations.
What happens after I am accepted?
An accepted applicant receives the applicable next steps. Enrolment is completed only after required conditions, payment verification or an approved waiver, and cohort placement are completed. Registration alone does not grant learning access.
How can I get help with an account or programme?
Use the available support route in your applicant or student portal. You can also join an available webinar or use the academy’s published contact channel for general questions.